Support

Refund & Return

1. Conditions for Return & Exchange

All products are clearly labeled with the manufacturer's name and part number. Please verify all details before placing an order.

Please inspect the goods within 7 days of receipt.

In the event of quality issues, a third-party test report or defect feedback must be submitted within 30 days. Late submissions will not be accepted.

If the model or quantity is incorrect, please provide supporting photos (invoice, product image, etc.). Once verified, we will replace the item promptly.

For returns due to quality issues, a detailed test report must be provided for supplier confirmation.

If an invoice has been issued, please return it with the goods.

2. Non-Acceptable Return Cases

Items missing original packaging or labels.

Items that have been tested or used (except for quality issues).

If no quality issues are reported within 30 days, the product will be deemed accepted.

Returns due to buyer errors (wrong part number, incorrect purchase, etc.).

3. Return Address & Procedure

Contact our customer support to receive the return address once return/exchange is approved.

Our team will respond within 2 business days. Refunds or exchanges will be arranged after goods are received.

4. Shipping Costs

If the return is due to our error (wrong item, wrong quantity, product defect), we will cover the return shipping cost.

In all other cases, the customer is responsible for the shipping cost.

5. Special Notes

We offer a 365-day warranty on non-human-damaged parts.

Items must be returned to the original purchase location (e.g., goods bought in Hong Kong must be returned to Hong Kong).

FPGAX reserves the right of final interpretation of this policy.